At INFINTY ACCESSORIES, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help make the return process as simple and hassle-free as possible.
1. Exchange Eligibility
We accept returns within 1 day after the delivery date. To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging, with all tags, labels, and accessories included
You must have proof of purchase, such as your order confirmation email or receipt
Please note that certain items may not be eligible for exchange, including:
- Opened or used earphones/earbuds (for hygiene reasons)
- Items marked as "Final Sale" or "Non-Returnable" Gift cards
- Products damaged due to misuse or normal wear and tear
2. How to Initiate an Exchange
To start a return, please follow these steps:
- Contact our customer support team at [Your Email Address] with your order number and reason for return
- Our team will review your request and provide instructions on how to send your item back to us
- Pack the item securely in its original packaging and ship it to the address provided by our support team
- Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your exchange
3. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, we will cover the cost of return shipping
If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping costs
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we've received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
Please note: Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account officially.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at infintyaccessories11@gmail.com, and we will guide you through the process.
6. Late or Missing Refunds
If you haven't received a refund yet, please:
Check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Contact your bank, as there is often some processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at infintyaccessories11@gmail.com
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at infintyaccessories11@gmail.com with photos of the damaged product and your order number. We will arrange for a replacement or refund as quickly as possible.
8. Cancellations
Orders can be canceled within 1 hour of purchase, provided the order has not already been shipped. Please contact us as soon as possible if you wish to cancel your order.
9. Contact Us
If you have any questions about our Return Policy, please don't hesitate to reach out:
📧 Email: infinityaccessories11@gmail.com
📞 Phone: +923716213140